CURRICULUM VITAE

Objective

To progress through my career by finding new, challenging jobs in the IT sector.

Experience

Wipro/Infocrossing, Tempe AZ 2006 - Present

Operations Technician

Monitored ticket queues on a 12 hour shift
Provided tier-1 troubleshooting on new problem tickets
Took over a role on the help desk, answering phone calls

Infocrossing/(i)Structure, Tempe AZ / Omaha NE 2004 - 2006

Hardware Engineer

Performed hardware upgrades on new and existing servers
Troubleshot hardware problems on servers, and co-operated with vendors/CE's
Participated in an on-call rotation with the team

Technical Expertise

UNIX (specifically BSD, Mac OS X, and Solaris), Microsoft Windows (consumer and server), Apache, Postfix, Dovecot, Programming (Perl, PHP, shell scripting, BASIC, and a little C), various hardware architectures (including SPARC and generic Intel systems).

References

Available upon request.